Tool

Workflow Drag Score

The Workflow Drag Score helps a team spot where operational friction is costing attention. It is not a replacement for a full review, but it gives a useful first signal.

Score each signal that appears in a workflow. Higher scores usually mean the company should review process, integration, or automation opportunities.

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Score one workflow at a time Use evidence from real work Look for repeated drag Review high scores before building

How to read the score

A score under 4 usually points to a small cleanup. A score from 4 to 8 suggests an integration or workflow redesign opportunity. A score above 8 is a strong signal for an AI Systems Review.

The score is only useful if the team names the workflow clearly: lead intake, scheduling, approvals, reporting, onboarding, or another specific path.

Scorecard

Signal	Weight	Why it matters
Repeated manual handoff	2	Manual handoffs create waiting, missed context, and unclear ownership.
Customer waiting on internal routing	2	Slow routing creates visible customer delay and hidden staff pressure.
Data copied between tools	1	Copying data is a common sign that tools are not acting like one system.
Status only exists in a person inbox	2	Invisible status makes reporting and recovery harder.
Approvals happen outside the system of record	2	Approval drift makes auditability and accountability weaker.